Managed IT ServicesManaged IT Services: an IT partner, not a provider

We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business. Technology is the number one budget item after human resources, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective; our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

Do these issues plague your business?

  1. Downtime impact?
    Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?
  2. No technology plan?
    Does your organisation lack a strategy for how long technology can best serve it into the future?
  3. Stuck in a break-fix nightmare?
    Many service providers just address the symptoms of downtime and not the root cause!

Program Advantages

  • Reduced network downtime through proactive maintenance:
    Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter.
  • Increased productivity:
    Continuous insight into your network lets us reduce the business impact of IT failure b shortening the time from network failure to issue resolution.
  • A single monthly price for superior network care:
    No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

Program Features

  • 24×7 Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
  • PC Health and Performance Monitoring verifies your organisation’s computers are running in a stable and secure fashion. We monitor for health, error conditions, and overall performance of PCs.
  • Anti-virus Management ensures the proper operation and updating of your anti-virus software on all PCs. We make sure your anti-virus software is doing its job and respond to alerts.
  • Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.
  • Priority Response is given to you. Under this support solution, you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients.
  • Quarterly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.