Cloud Computing FAQ’s with EOS IT

What is CLOUD COMPUTING?

  • CLOUD computing is the ability to access computing services through a network, generally the internet. Such services would include email, calendar or accounting software
  • CLOUD computing allows you to take advantage of a pay-as-you-go model, ensuring your business is only running (and paying for) as much computing capacity as you need
  • CLOUD computing allows you to scale vertically and horizontally, and based on the demands of users, it ensures there is enough resources at any given time. If a traffic spike occurs, it’s easy to add more capacity and if the traffic trails off, it’s just as easy to reduce capacity. If additional components are added, you simply adjust capacity as and when required

Will my data be safe?

  • Private CLOUD: Your data will be housed in a secure data centre located in Henderson, WA
  • Public CLOUD: Is normally cheaper than Private CLOUD solutions, however this is because you have no control over where your data is stored. Questions have been raised regarding the issue of who else can access your data? Public CLOUD has its purpose, however we do not recommended it for private or sensitive business data.
  • Private Server: In terms of security owning a server is by far the worst option, the risk included but not limited to theft, data theft, fire, flood, damage and hacking
  • For more detail see Security

What happens if EOS IT or the data centre goes out of business?

  • CLOUD or hosted solutions are virtual therefore you are not locked in with any one provider or hosting partner. This gives you the flexibility to move your VM to another provider if required
  • There is a legal requirement placed on the directors of any business in administration, to make their client data available expediently
  • HPC Data Centre is a debt free company trading profitably and EOS IT is an established company trading profitably for over 10 years. Both companies are continuing to grow and expand their business, so either way your data is safe and secure

What happens if I need more storage space or if I have new staff?

  • CLOUD based solutions are elastic, additional storage can be provisioned to your virtual server at anytime when required
  • CLOUD storage costs considerably less than private storage

How do I obtain more licenses if my business grows?

  • Private CLOUD: You have Microsoft SPLA agreement giving you the flexibility to add or remove users (licenses) as and when required. The amount of licenses is reported back to Microsoft on a monthly basis for billing purposes. SPLA allows your business to “rent” licences therefore you will always have access to the latest Microsoft software versions
  • Public CLOUD: As an example, if you are signed up with Google Apps for Business, each additional user account comes at a fixed cost, depending on which services you have signed up for

Will we need to change all our computers?

  • Private CLOUD: If you have signed up for Terminal Services you will be accessing and working directly on the virtual server. This means all the computing power is on the virtual server not on your desktop. You will not need to replace desktop PCs, but they should still be monitored, managed and protected against viruses
  • Public CLOUD: If your local desktop PC is able to run a browser like Chrome or Firefox, it will not need to be replaced. You will be accessing services in your web browser, and all the computing happens at Google. Your PC still needs to be monitored, managed and protected against viruses

What are the cost implications?

  • Generally, the most expensive (and risky) solution is to run a local server with private CLOUD being the most cost effective and safest solution
  • Public CLOUD is somewhat more cost effective than Private CLOUD however it has some limitations for business purposes
  • Low CAPEX
  • No server renewal cycle
  • No server relocation when moving premises
  • Power costs – especially if air conditioning costs are added
  • 99.9% uptime increases productivity

Will I have to move ALL my business IT systems into the CLOUD simultaneously?

  • NO…the IT services your business uses can be evaluated individually to assess whether or when they should be moved into the CLOUD
  • For example, a business may decide it would be best to move email and calendaring services to Private CLOUD, move their ERP (Accounting) to Private CLOUD however keep their project planning software on the local server
  • It is correct and normal to move services to the CLOUD one by one…we can help you assess the correct course of deployment

What if my Internet connection goes down?

  • Have 3G backup
  • Not a serious problem in most cases
  • Networking speed and reliability is increasing all the time

How fast it it, compared to what I am doing now?

  • Connection speed is better
  • Computer speed is better
  • Printing speed is better

Will it run all my software?

  • It will depends your software…some software providers do not support cloud, however CLOUD is the future of technology so this situation will not continue

How will a move to CLOUD impact on day-to-day operations?

  • Depends on the service moved to the CLOUD
    • For example, moving emails to Hosted Exchange Platform…some minimal down time will be experienced while your domain is moved over to the Hosted Exchange server
  • If your users are already using some CLOUD services, the easier the transition is

Are there any backups?

  • Yes, always

Can I access my data/software from anywhere, on any device?

  • Multiple users can access services from multiple locations, for example five internal admin staff and three external sales staff
  • It does depends on your solution, however in most cases all Apple and Android devices can access the service through secure SSL connections