Online helpdesk for clients
MyNetwork is an online tool EOS IT Specialists developed in house to improve communications and allow greater transparency with our clients. 
With MyNetwork our Service Level Agreement (SLA) customers are able to:
- Obtain an audit of computer assets and users
- View a history of work undertaken
- Log new jobs and review outstanding cases through the online helpdesk component of the system
Our IT Engineers will write notes about each case. All of this information is available for users to view at any time. Each update is emailed to users to ensure they are informed of works progress.
At this stage, MyNetwork is available to our SLA clients only. It enables smoother running of services we provide; while allowing us to communicate with our clients more openly, efficiently and effectively.
We are continuing to upgrade the system. The next planned upgrade, clients will be able to :
- Receive details of printer assets & system documentation
- Receive details of printer assets & system documentation
- View allocatation of groups in the network
- View history of all work undertaken
 Over time, we will continue to enhance this system. Are there any features you would like to see on this system. Please tell us!